MyDiro Digital is the trading name of Richard Hackney, based at Willow Tree Barn, Mill Meece, Staffordshire ST21 6QT. This notice explains how we use information provided through this website and in conversations about our services. Contact hello@mydiro.co.uk if you have a question or want to exercise a data-protection right.
When you request a review or send a message, we collect the details you provide, such as your name, email address or telephone number, website address and message. We use them to understand the request and reply.
If you become a client, we also hold the information needed to deliver and manage the agreed service, including contact details, project material and relevant support correspondence.
Our hosting service may record technical information such as an IP address, browser details, pages requested and error logs to operate and protect the site.
If an optional assistant is available, the information you type is processed to answer your question and handle any enquiry you choose to make. Please avoid including sensitive personal information in a general enquiry.
We use enquiry details to respond to the request you make and take steps towards a service agreement where relevant. We use client information to deliver the agreed service, and necessary records to meet applicable obligations.
We also use limited technical information for the legitimate purpose of keeping the site secure and reliable. We assess that use against the rights of the people concerned.
We will not add you to a marketing mailing list simply because you requested a review. If we rely on your consent for a separate use, you can withdraw it by contacting us.
We use Netlify for website hosting and form handling, Resend for email, and Supabase for enquiry and client records. Where an assistant is enabled, Anthropic processes the submitted messages to generate replies.
These providers support delivery of the service. We do not sell enquiry information for other organisations' marketing.
We keep general enquiry details for no longer than 24 months, unless a continuing client relationship or another applicable requirement provides a reason to retain relevant records.
Client, financial and technical records follow retention periods appropriate to their purpose and any applicable obligation. We review the information we hold and remove what is no longer needed.
Depending on the circumstances, you can ask to access, correct, erase or restrict the use of your personal information, request portability, or object to processing.
You can object to processing based on legitimate interests. Contact hello@mydiro.co.uk and explain your request. If we rely on consent, you can withdraw it without affecting the lawfulness of earlier use.
You can also complain to the Information Commissioner's Office.
Email hello@mydiro.co.uk, or write to Richard Hackney trading as MyDiro Digital, Willow Tree Barn, Mill Meece, Staffordshire ST21 6QT.
We update this notice when the way we handle information changes.
No. The request is used to prepare the review and respond to you. A separate marketing use needs its own clear explanation and appropriate basis.
Email hello@mydiro.co.uk with your request. We may need enough information to identify the relevant records and confirm that we are responding to the right person.
Last updated Sept 2026.